Managing Erp Implementation: a Cultural and Organizational Context Issue

The study explored the relationship between critical success factors (CSFs) and ERP implementation success in a non-western cultural and organizational context. The study is designed to answer two research questions: 1. Are CSFs, derived mainly from literatures published in the US and Europe, applicable in different cultural and economic environment? 2. What effects, if any, does cultural and organizational context affect ERP implementation success? Critical success factors (CSFs) for ERP implementation were identified. ERP success was measured by user satisfaction and information system success model. Data showed that ERP implementation success significantly depends on the CSFs and organizational factors moderated the effects of CSFs on ERP implementation success.